The tool is the translation layer

Every day, people who can't read code have to answer questions about it. A support agent needs to know why a customer was charged twice. A product manager needs to know whether a feature already exists. A success manager needs to know if a bug is fixed yet.

Their options today are bad: interrupt an engineer, guess, or give the customer a vague answer. Truffle gives them a fourth option — ask in plain English and get a plain-English answer, grounded in the actual code.

The point isn't to replace engineers. It's to stop routing every trivial 'how does this work' question through them.