You're a support agent. A customer says they were charged twice, or an email never arrived, or a setting won't save. The real answer is in the code — and you can't read the code. So the ticket stalls while you wait for an engineer.

Ask me instead

Mention me in your support channel and describe what the customer is seeing. I trace the relevant logic and tell you, in plain English, what the system actually does in that situation — and where I found it.

"What happens if a customer's card is declined twice in a row?"
"Does changing the email address re-trigger the verification flow?"
"Why would an invoice show as paid but the subscription still be inactive?"

What changes for your team

First-response times drop because you're not queuing behind engineering. Answers get more accurate because they come from the code, not folklore. And engineers stop context-switching for questions that were never really for them.