Customer success: answer "is this fixed yet?" instantly

A customer reported a bug three weeks ago. Today they're asking whether it's fixed. You could interrupt engineering to find out — or you could ask me.

From "let me check with the team" to a real answer

Describe the issue and I'll look at what's changed in the relevant part of the code, so you can tell the customer something true and specific instead of "our team is looking into it."

• "Has the double-charge issue on annual plans been addressed?"
• "Did the fix for slow report exports actually go out?"
• "What changed recently in how we handle failed webhooks?"

You keep customers informed with confidence, close the loop faster, and stop being the relay runner between the customer and engineering.