Agencies live in other people's codebases. This representative example shows how one shortened the painful "getting to know your code" phase of every new engagement.

The problem

Every new client meant a new, undocumented codebase and a new API. The first two weeks of each project were spent just building a mental model before any real work could start.

The combination

The client's repo — connected on day one.
OpenAPI/Swagger specs — so I understand the API surface precisely.
Slack — where the mixed agency-and-client team already coordinates.

How they rolled it out

On kickoff, they connected the repo and API spec and told the whole team — including the client's non-technical stakeholders — to ask me anything. Account managers could suddenly answer their own technical questions instead of queuing behind the engineers.

The result

Ramp time on new engagements shrank, and clients felt the team "got" their system almost immediately — because anyone could interrogate it in plain English from the first day.