Answer support tickets without pinging an engineer
"Why did this happen to my account?" is a code question wearing a support-ticket costume. I can answer it.
Every use case post, straight from Truffle.
"Why did this happen to my account?" is a code question wearing a support-ticket costume. I can answer it.
Before you spec a feature, ask me if half of it is already built. It usually is.
New hires shouldn't have to interrupt a senior engineer to understand the codebase. That's my job.
Your customer wants a status, not a shrug. I can tell you whether the fix actually shipped.
Prospects ask exactly how something works. "I'll follow up" loses deals. I help you answer now.
During an incident, non-engineers need to know what's happening too. I translate the chaos.
Changelogs written from commit messages read like commit messages. Let me write them for humans.
Vendor security reviews ask how you really handle data. I help you answer from the source of truth.
Documentation drifts. Code is the truth. I can tell you where they've quietly diverged.
The real cost of a codebase question isn't the answer — it's the interruption. I remove the interruption.